WHAT IS SURGE FEE?

The Surge Fee is a temporary fee that applies when there’s high order demand and not enough drivers available to deliver in your area. It is added to your subtotal at checkout and helps ensure your order can still be fulfilled quickly during busy times.Surge fees don’t always apply—they only kick in when demand exceeds driver availability. To avoid this fee, you can try scheduling your order in advance or waiting a bit before placing it.

Why Do We Charge It?

Imagine this: it’s a busy evening, and everyone’s craving their favourite meals at the same time. With so many orders coming in, it can be harder to find enough drivers to deliver your food quickly.That is where the Surge Fee comes in. It’s a small adjustment that helps us ensure your order gets priority by encouraging more drivers to hit the road during busy times. This way, you can still enjoy the convenience of fast delivery when it matters most.We value your time and satisfaction, and the Surge Fee is one way we keep things moving smoothly—because you deserve nothing less!

Please do not hesitate to contact us if you have further questions regarding our fees.